Refund policy
We want you to be completely satisfied with your purchase. Here are our policies regarding returns and replacements:
1. Return Period: You have 30 calendar days from the date of receipt to return or exchange an item unless the item is marked as final sale.
2. Condition: To qualify for a refund or exchange, merchandise must be in its original unused condition. Items that have been worn, used, or altered will not be accepted for return or exchange. For return authorization, please email us at HEADLOKUSA@gmail.com.
3. Return Shipping: When returning an item, use the prepaid shipping label provided by us, and the return shipping fee will be automatically deducted from your refund.
4. Restocking Fee: All returns are subject to evaluation by HEADLOK, and a restocking fee may be charged based on the condition of the item(s). Please note that final sale items are non-returnable and do not qualify for exchanges.
5. Refunds: All refunds will be applied to the original form of payment, excluding shipping costs and credit card fees, within 7 business days from the date of return.
6. Lost or Mishandled Packages: We are not responsible for lost, stolen, or mishandled packages. In such cases, please file a claim with the carrier.
1. Return Period: You have 30 calendar days from the date of receipt to return or exchange an item unless the item is marked as final sale.
2. Condition: To qualify for a refund or exchange, merchandise must be in its original unused condition. Items that have been worn, used, or altered will not be accepted for return or exchange. For return authorization, please email us at HEADLOKUSA@gmail.com.
3. Return Shipping: When returning an item, use the prepaid shipping label provided by us, and the return shipping fee will be automatically deducted from your refund.
4. Restocking Fee: All returns are subject to evaluation by HEADLOK, and a restocking fee may be charged based on the condition of the item(s). Please note that final sale items are non-returnable and do not qualify for exchanges.
5. Refunds: All refunds will be applied to the original form of payment, excluding shipping costs and credit card fees, within 7 business days from the date of return.
6. Lost or Mishandled Packages: We are not responsible for lost, stolen, or mishandled packages. In such cases, please file a claim with the carrier.